Kempinski Hotel Cancun

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About the property

This Kempinski Hotel Cancun features 2 outdoor swimming pools, a spa and a private beach. It offers modern rooms equipped with an iPod docking station, CD player and cable TV. The centre of Cancun is 18 km away. Kempinski spa and Salon offers a wide range of massage therapies, body treatments and facials. There is also a gym and tennis court. Cabanas are available on the hotel’s private beach. The Kempinski Hotel Cancun elegant rooms feature a mini bar and work desk. All rooms have a balcony with ocean views. The private bathroom includes a bathrobe, slippers and hairdryer. Dining options range from traditional Asian specialties at The Sushi Bar to Mediterranean cuisine at Fantino. Indoor or outdoor dining is available and cocktails are served at the Lobby Lounge. Just 20-minutes from Cancun International Airport, the Kempinski Hotel Cancun can arrange airport and area attraction transportation. Aquaworld, offering boat trips, is 2 km away.

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Popularity

Superb

General

4968

Tripadvisor 9/10

4244

Booking 9/10

273

Expedia 9.2/10

451

Main services

Tour

Dining Area

Spa & Wellness Centre

Beach hotels

Safe

Breakfast room

Ironing set

Fax

Terrace

Internet access

Air conditioned

Restaurant

Outdoor furniture

Children playground

Luggage room

Golf course

Babysitting service

Garden

Room service

Car hire

Laundry service

Solarium

Fitness

Wi-fi

Beauty salon

Smoking area

Desk

Special dietary options

Lockers

Security alarm

Currency exchange facilities

Sun loungers

Smoke detector

Heating

Tennis

Disability-friendly bathroom

Transfer service

Entertainment Area

Express Check-in/Check-out

Massage

Wheelchair-accessible

Swimming Pool

First aid kit

Fire extinguisher

24-hour security

Medical service

Bar

Housekeeping

TV lounge

ATM

Non-smoking rooms

Valet parking

Elevator

Meeting room

Supermarket

Turkish steam bath

Accessible parking

Tennis equipment

Snack bar

Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

9.2/10 Superb

Cleanliness9.6/10

Staff and Service9.6/10

Amenities9.4/10

Property conditions and facilities9.2/10

10 / 10

Jonathan

great

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10 Apr 2025

10 / 10

Mark

Absolutely wonderful experience.

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9 Apr 2025

10 / 10

Claudia

Excellent

This hotel is luxurious and spectacular! Very large room with a balcony and an incredible view. The staff was always professional, polite and very personable. Highlight was a great romantic dinner feet from the surf.

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8 Apr 2025

10 / 10

Artur

Thank you see you all soon

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6 Apr 2025

Information about the area

Cancun, Mexico

Cancun is a city located on the southeast coast of the Yucatán Peninsula in the Mexican state of Quintana Roo. It is a major world-renowned tourist destination, as well as being the seat of the municipality of Benito Juárez. The city is located on the Caribbean Sea, and is one of the easternmost points in Mexico. Cancún is located just north of Mexico's Caribbean coast resort band known as the Riviera Maya. Cancun, located in the Yucatan region of Mexico, has many great attractions. Start with the white sand beaches of Cancun City. In the jungles of Yucatan lies one of the largest and best preserved archaeological sites in Mexico, Chichen Itza. The world famous Mayan ruins with thousands of years of history are one of the most visited sites in the world. Cancun is surrounded by spectacular scenery. Isla Mujeres, a small gorgeous island close to Cancun, is simply spectacular. The magical underwater natural pools known as Cenotes are a big draw around the Cancun area. Many have rocky edge formations above them. Outside of Cancun we find Tulum, a unique site where you can go for a swim in turquoise waters and visit the famous ruins of Mayan civilizationCancun has lots to offer. With its mix of tropical beaches, ancient ruins and modern resorts, this area is simply the perfect vacation destination for everyone. Modern Cancun offers wonderful white sand beaches and turquoise sea, great restaurants, lively clubs and activities of every type imaginable.

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What’s nearby

Forum Beach - 0.86 km
Cristo Resucitado Church - 1.38 km
Turtle beach - 1.45 km
Las Americas Cancun Mall - 2.18 km
Langosta Beach - 2.31 km
Langosta Beach - 2.58 km

Getting around

xcaret ferry terminal, mx - 6.06 km
ultramar puerto juárez ferry port terminal, mx - 10.84 km
playa tortugas ferry pier, mx - 5.22 km
puerto juarez, terminal maritima puerto juarez, mx - 11.29 km
(CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 11.74 km
(ISJ) Isla Mujeres, Isla Mujeres, MX - 17.19 km
(TQO) Tulum, Tulum, MX - 138.56 km

About accommodation

General

Air conditioning
Safety deposit box
Heating
Non-smoking throughout
Designated smoking area
Minimarket on site
Non-smoking rooms
Facilities for disabled guests
Lift

Safety & security

Fire extinguishers
24-hour security
Security alarm
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Back massage
Spa facilities
Sauna
Golf course (within 3 km)
Fitness centre
Full body massage
Beachfront
Beach
Hot tub/Jacuzzi
Steam room
Head massage
Spa lounge/relaxation area
Tennis equipment
Couples massage
Hand massage
Fitness/spa locker rooms
Live music/performance
Tennis court
Fitness classes
Kids' club
Solarium
Children's playground
Foot massage
Temporary art galleries
Private beach area
Spa/wellness packages
Cooking class
Neck massage
Personal trainer
Massage
Yoga classes
Tour or class about local culture
Spa and wellness centre
Fitness

Services

Barber/beauty shop
Valet parking
ATM/cash machine on site
Room service
Express check-in/check-out
Car hire
Ironing service
Private check-in/check-out
Meeting/banquet facilities
Luggage storage
Concierge service
Shuttle service
Dry cleaning
Tour desk
Daily housekeeping
Fax/photocopying
Lockers
24-hour front desk
Babysitting/child services
Trouser press
Shuttle service (additional charge)
Currency exchange
Laundry

Safety features

First aid kit available
Face masks for guests available
Staff follow all safety protocols as directed by local authorities
Access to health care professionals
Shared stationery such as printed menus, magazines, pens, and paper removed
Hand sanitizer in guest accommodation and key areas
Process in place to check health of guests

Physical distancing

Physical distancing rules followed
Cashless payment available
Screens or physical barriers placed between staff and guests in appropriate areas

Food & Drink

Snack bar
Restaurant
Bar
Breakfast in the room
Kid meals
Kid-friendly buffet
Wine/champagne
Coffee house on site
Special diet menus (on request)

Cleanliness & disinfecting

Linens, towels and laundry washed in accordance with local authority guidelines
Guest accommodation is disinfected between stays
Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against Coronavirus
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

Delivered food is securely covered
Food can be delivered to guest accommodation
Physical distancing in dining areas
All plates, cutlery, glasses and other tableware have been sanitized

Internet

Internet services
WiFi
Free WiFi

Outdoors

Outdoor pool
Garden
Terrace
Sun terrace
Outdoor pool (all year)
Outdoor furniture

Parking

Parking
Private parking
Accessible parking
Parking on site

Accessibility

Wheelchair accessible
Toilet with grab rails

Pool and wellness

Pool with view
Swimming Pool
Swimming pool
Sun loungers or beach chairs
Heated pool
Shallow end

Reception services

Invoice provided

Languages

English
Español

About the rooms

The accommodation has 363 rooms:

General

Air conditioning
Safety deposit box

Bathroom

Slippers
Bath

Media & Technology

Telephone

Food & Drink

Tea/Coffee maker

Internet

Wireless Internet

Outdoors

Balcony

Living Area

Desk

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Access

Adults only

Cost

Free

Pool 2

Location

Outdoor

Access

Adults only

Cost

Free

Restaurants

Fantino

Access for guests and visitors
Reservation required

The Club Grill

Access for guests and visitors
Reservation required

Casitas

Access for guests and visitors
Reservation required

El Café Mexicano

Access for guests and visitors
No reservation required

D-Lounge

Access for guests and visitors
No reservation required

The Caribe Bar and Grill

Access for guests and visitors
No reservation required

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

US$20.00 per day

Internet

Coverage

Available in public areas

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Important information

Resort fee includes the following: -Mexican welcome drink -Premium high-speed WiFi in guest rooms and public areas -Use of tennis courts and rackets (1 hr)Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.